Friday, February 26, 2010
The Bug Man
The bug man, as many pest control professionals are affectionately called, is the face of the pest control industry. Professionalism, knowledge, and good relationships are all components of a good pest control person. Being professional means being neat and well groomed. Having passion for your job, as this shines through to the customer, and keeping your equipment clean and organized. Knowledge should be something that the professional never stops pursuing. Going to seminars and classes, keeping your credits up to date, and reading and researching are all important things to do. Your customer will know when you are B.S.'ing them, and many of them might even know as much as you might these days with the Internet out there. Good relationships are the foundation of any business and should be cultivated. Remember to send customers hand written thank you notes. This takes some time and a stamp, but it pays back a ton. Remember your customers birthdays and send a card. Holidays...send a card. Just some food for thought.