Friday, October 05, 2007
Don't bug me.
I find it amazing how at work where we recently had a mouse problem it was so hard to get a pest control professional to come out to take care of it! First of all it was a treat to actually get an answer, most of the calls we made went right to an answering machine, then when we did get an answer it was an answering service who didn't want to hear the secretary's story of woe, but just the facts. In today's competitive market I think it smart to either have a person answering the phone who has an interest in your company and pest control or for the call to forward to the owners cell phone if it is a one man operation. Answer professionally and with a sympathetic voice as the caller is most likely scared to death of the rodent or insect they want exterminated.